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How do I know on what day my item will be delivered?

For large items - On the products page you will see a ‘Delivery Look-up’ button simply click this and enter your postcode into the text box. Our system will then give you a choice of delivery dates to your area.

Will I know a time of day for delivery?

FOR LARGE ITEMS: Once you have placed the order, you will receive a phone call from one of our sales team confirming your order and the day of delivery. From approx 4pm the day before your delivery day you will receive via email contact details for the delivery driver who will be delivery your new purchase. You can contact your delivery driver anytime AFTER 07:00am the following morning and they will be able to let you know an approximate time of arrival at the deliver address.

What happens if I’m out when these items are delivered?

If you are out when our delivery driver arrives, for small items they will place a card through your letter box with the contact phone number on of the local depot where the item will be returned to. Simply give them a call and arrange a suitable day for re-delivery. For large items, they will be returned to Electrical Discount UK warehouse and you will be contacted to arrange a re-delivery. This may incur a charge of £30

What happens if the item(s) I ordered are out of stock?

Should an item be out of stock when you order we will inform you of this and you will have the option to either cancel the order or wait until new stock arrives in. Our sales team will be able to inform you when an ‘out of stock item’ will be expected to be back into stock.

If I order two or more items and one is out of stock what happens?

You can either have the ‘in stock’ item delivered straight away and we will then dispatch the balance of you order at no extra cost when it arrives in stock or you may wait until we have all your ordered items in stock before they are delivered together.

When is my credit/debit card charged?

For all items in stock your credit/debit card will be debited when we process the order. We do not charge for items that are out of stock until the item is in stock and ready for dispatch.

What happens to my credit card details?

We DO NOT keep credit/debit card details once an order has been processed. All our transactions are processed through SECURE TRADING On-line trading. So in instances where an item is out of stock at the time of ordering we may need to take your credit/debit card details again once the item(s) arrive into stock and are ready for dispatch.

Can I request the delivery driver leaves the item in the porch/garage/behind a bush etc if I am out?

No. Delivery drivers WILL NOT leave any item without a signature

Can I request my order is delivered to a delivery address different to my home?

Yes, when ordering you will see a section that allows you to have an item delivered to an alternative address, this can be a friend, family or work place. In ALL instances of a delivery to an alternative address a signature will be required upon delivery.

I have ordered an item but did not receive a confirmation of my order, why?

Confirmation of orders are sent automatically to the email address given, so if you have not received one then it is possible you put the wrong email address in. If you DO NOT receive a confirmation email please contact us.

When do I receive my invoice?

Invoices are sent via email when the item is dispatched. If you DID NOT receive an order confirmation when you ordered, please let us know as soon as possible so that we can amend your details to the correct email address so that invoices and any future correspondence reach your in box.

How do I contact Electrical Discount UK about any issue I have once I have placed an order?

Simply use the CONTACT US page of our website, selecting the most appropriate dept from the drop-down menu choice. DO NOT reply to the automated Order Confirmation email, as replying to this email goes to an unmanned email address and will not be read by anyone and you will not receive a response to your enquiry. Alternatively, during office hours, you can call us.

Are the products sold covered by a guarantee ?

Yes. ALL products we sell are complete by the manufacturers guarantee.

Can I extend this guarantee period?

Yes. Guarantees can be extended by simply adding the option to your shopping cart when prompted.

What happens if an item goes faulty under guarantee ?

Your first point of contact should be with the manufacturer of the product you have purchased. Contact details for service centres in your area are detailed in the instruction booklet that came with your appliance or product. If you can not contact them or need further assistance you can contact our Customer Service Centre via our CONTACT page.

Commercial use of Domestic Appliances

Please note that commercial use of domestic appliances are NOT covered by a manufacturers standard warranty (useless the item is a specific commercial product) - please see manufacturers warranty for full details.

What happens if an item is faulty or damaged on delivery?

If necessary we will arrange for a replacement and uplift for you - Contact our CUSTOMER SERVICE CENTRE as early as possible – Also see our RETURNS POLICY page for full details.

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